Technical Support
No solution is complete without the appropriate support to ensure you maximise the potential of the solution. Your customised development database is duplicated for use within the support facilities.
Day to day assistance
Whenever you encounter an issue we can be contacted on +44 (0)845 1368444 Your call will then be logged and, typically, answered within the same telephone call. If the issue is in regard to the server components, we typically have remote access facilities to login to your site and correct the issue.
If the problem relates to an individual workstation, and subject to your agreement, we can utilise remote access software GotoAssist™ and gain secure access direct to their desktop to analyse the problem further.
Extended assistance
All customers will have purchased an annual support & maintenance package for the software. However, we can augment this with a further program known as Enhanced Support. This enables us to carry out maintenance, integrity checks, optimisations, server support etc. and simple customisations without the need to subscribe to the full consulting process.