Urgent Issues

11-May-2011 (Corrected by 7.5.4)

- Mail-Merge and Internet Explorer 9 on 64bit

If you are using SalesLogix 7.5 on 64bit (Win7 x64, Win2008R2 for example), have recently upgraded to IE9 and are running HTML Email Mail-Merges you will find that this fails at the sending stage. The OS reports "SalesLogix has stopped working" and the mail-merge does not complete. The event viewer reports:

Faulting application name: SalesLogix.exe, version: 7.5.3.4339, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17514, time stamp: 0x4ce7bafa

Exception code: 0x0eedfade
Fault offset: 0x0000b727
Faulting process id: 0x340
Faulting application start time: 0x01cc0fdaefa274a1
Faulting application path: C:\Program Files (x86)\SalesLogix\SalesLogix.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 431eae75-7bce-11e0-a2ea-000c29aa8321

This is a known issue, caused by a change made by Microsoft in the HTML engine, brought in via IE 9.

As a temporary work-around you can obtain SLXMMEngine.dll from 7.5.4, where this issue has already been corrected. This can be applied to system running earlier releases of SLX - such as 7.5.3 or earlier. Please contact us for more details.

Update: This issue is now fixed in SalesLogix v7.5.4