Case Studies & Testimonials

CRM database success is very dependant on data quality.  So we spend quite a bit of time identifying data integrity rules, currently about 150 per month, for our system to automatically check for on a regular basis.  One of the hardest areas to get right is email addresses.  With email being so key to our marketing activities these days, it’s important to have emails that get delivered.  A very near match just won’t do, like it can with postal addresses, and typos continually creep into email addresses.  I’ve known the team at empath-e for a while and, although I trusted them and their software, I couldn’t plug their email confidence checker solution into our CRM system (which is supplied by someone else).  So, as usual, they came up with a good solution - they simply took my emails and returned the faulty emails & IDs the same day!  It was as easy as that.  Very cost effective as well.  Some had common typos – which were identified in the returned file, and some were tagged as not even existing.  Thanks to empath-e, we’ve immediately been able to clean the typos and ensure the emails get delivered.  It’ll take longer to sort the invalid emails – but at least we can identify the faulty ones for further investigation.  I’d recommend this service to anyone who takes their marketing data seriously.

I’d like to thank empath-e for the consistent and excellent support we have received. The team, especially Adam, will always go the extra mile to ensure that all our questions and issues are resolved to our satisfaction – no matter how challenging they are!

empath-e recently took over the hosting of Polar's SLX installation (with users in Austria, Guernsey, Japan, Singapore, UK and US) The process was smooth and seamless from start to finish - quite a rare event in the IT world as normally words like "just re-host" hide weekends and long evenings of pain! No such experience here - the old server was shutdown as promised at midday on Friday and by 2.30pm of the same day we were all up and running on empath-e's new hosted service! A well planned and executed transition - and we can already determine that the service is considerably faster than before.

Mike is definitely someone I can recommend. From a support point of view, his knowledge of the product is extensive, we have always been able to contact him and his team and resolve issues quickly. We have been working with the product for some time now, installed by a previous provider. Moving to empath-e has helped us to better understand the product capabilities and put in configuration changes which give us better efficiencies in our business. Their support and quick turn around of work has been invaluable. I am confident that as we continue to work with his company and implement our training programme, that we will continue to improve and fit the product to suit our business needs.

Hi! Just wanted to thank you for all the excellent support Syscap have received from empath-e since you have come on board as our SalesLogix support provider. Issues are always dealt with effectively and, most importantly, very quickly. The support received during the upgrade project from v6.2 to v7.2 has been first class and has made the whole project run smoothly. It's definitely reassuring to know that we have a team on board who not only responds to every query we may have, but also who are proactive with their support.

I have to say, the changes we have made over the past year have had a massive impact on the efficiency of our sales operation.  Even with the current economic climate, we are seeing our sales are accelerating dramatically - definitely helped by the changes made to SalesLogix.

In order to maintain and grow our business, our database use and management is critical.  We have had great efficiency and advice from Mike Spragg and his team - but the real difference has been his understanding of the way our business works and the technical guidance he has given us accordingly. We implemented a full "turn-key" solution whereby empath-e supplied, installed and maintain the hardware we now use - which has really helped our remote users and offices and streamlined our IT processes. A job well done!

Thanks to Mike Spragg for his tireless and highly professional support during the project.

Thank you so much for the excellent work you did during our upgrade and revitalising our SalesLogix implementation. v7.2 is so much easier to use now!

Mike was the senior CRM technical consultant for us. His role included implementing development changes to the client server version, providing expert technical advice and carrying through data imports. Mike consistently delivered requests on time with the highest standards. His personable approach, knowledge, business acumen and excellent technical skills renders you safe with the knowledge your CRM system is in very capable hands!    

I would like to thank you for all the work you have done for us. I know at times you've probably just wanted to pull your hair out at our requests!