Case Studies

Hi Mike ! Just wanted to thank you for all the excellent support Syscap have received from empath-e since you have come on board as our SalesLogix support provider. Issues are always dealt with effectively and most importantly very quickly. The support received during the SLX  upgrade project from v6.2 to v7.2 has been first class and has made the whole project run smoothly. It's definitely reassuring to know that we have someone on board who not only responds to every query we may have, but also someone who is proactive with their support.

I have to say, the changes we have made over the past year have had a massive impact on the efficency of our sales operation.  Even with the current economic climate, we are seeing our sales are accelerating dramatically - definitely helped by the changes made to SalesLogix.

In order to maintain and grow our business, our database use and management is critical.  We have had great efficiency and advice from Mike Spragg - but the real difference has been his understanding of the way our business works and the technical guidance he has given us accordingly.

Thanks to Mike Spragg for his tireless and highly professional support during the project.

Thank you so much for the excellent work you did during our upgrade and revitalising our SalesLogix implementation. v7.2 is so much easier to use now!

Mike was the senior CRM technical consultant for us. His role included implementing development changes to the client server version, providing expert technical advice and carrying through data imports. Mike consistently delivered requests on time with the highest standards. His personable approach, knowledge, business acumen and excellent technical skills renders you safe with the knowledge your CRM system is in very capable hands!    

I would like to thank you for all the work you have done for us. I know at times you've probably just wanted to pull your hair out at our requests!