Knowledge Sync
New! Version 7.6 Released
Version 7.6 of KnowledgeSync is now available! Among the new features in this version is support for email authentication on outgoing email alert messages.
In addition to email authentication, the following features are now available:
- “Filtering” the display of events in the Navigator module. Now either “all events” or “all active events” may be displayed.
- Dynamic webcasting (alert dashboards). Previously, multiple dashboards required the creation of multiple templates and subscribers. In v7.6, a single dashboard template can dynamically create personalised dashboards for an unlimited number of people.
- Optimised job streams. Events within streams can be inter-dependent, can all be based on one dependency, and more.
In addition to these new features, KnowledgeSync’s embedded SMTP engine (Hermes) will no longer be installed by default; it is now an option during install that a person must “check on” in order to have installed.
empath-e are pleased to have been certified as an official Business Partner of VineyardSoft, the supplier of KnowledgeSync. You can read more below about how KnowledgeSync can help monitor critical business activities within your SalesLogix database. v7 is now available, contact us for more information or download a full brochure.
A smoke detector for your business
Every organisation has critical information and transactions that need monitoring. A prospect who has not been followed-up with; a contract that is about to expire; a pricing error. Sage KnowledgeSync monitors all your business data – both within your Sage Software product lines, and beyond. Providing every organisation with much-needed Exception Management, Sage KnowledgeSync identifies and responds to conditions that fall outside of an organisation’s standard operating procedures and enables organisations to avoid saying “If only we had known!”
Automatic Form, Document, & Report Delivery
Most organisations today spend far too much time manually running, distributing, and delivering various forms, documents, and reports to both their internal employees and external clients and partners. Sage KnowledgeSync automates both the production and delivery of such documents, whether it’s sending quotes, invoices, or letters to clients, or distributing analytical reports to an organisation’s own managers and executives. Using the industry-standard Crystal Reports, Sage KnowledgeSync generates forms and documents when needed – or when business conditions demand it – and delivers this information to the right people at the right time.
Intelligent Workflow & Business Process Automation
Sage KnowledgeSync does more than just send alerts; it triggers “workflow” to update 
your applications, schedule intelligent tasks, and move information between anorganisation’s disparate software systems. Whether it’s to update a client’s history based on the receipt of an email message from them, or to schedule a phone call for a prospect who has not been contacted within the last week, Sage KnowledgeSync gives organisations the means to automate (and monitor) critical business processes. You can learn more about the typical uses of KnowledgeSync here.
Benefits
- Notify staff about critical business issues when they occur
- Identify trends or problems across your entire business by combining and analysing information from multiple systems
- Synchronise data between multiple business applications & identify inconsistencies between databases
- Push client or partner specific information out to a web browser for easy, self-service access
- Know when someone changes a critical piece of business information – like a contract renewal cost or a client’s credit limit
- Be alerted – and trigger automatic corrections – when potential problems appear in your Windows operating systems
- Monitor activity on your website and auto-process information requests and/or questions from prospects or clients
- Combine all your applications – including home-grown solutions – under one Business Activity Monitoring solution, and create a central point for business process management
- Enable “follow-me alerts” that know when and where to find you based on the time of day and day of the week
- Get an immediate ROI due to free, preconfigured collections of alerts for use with all Sage Software business applications
Editions
Sage KnowledgeSync is available in both Professional and Enterprise editions, depending on your requirements.
White Paper
How can Sage KnowledgeSync help your organisation to reduce Business Latencies? An in-depth examination of the inefficiencies of 6 common business processes. Read more
